FAQs

We believe in supporting organizations that uplift the community. Each quarter, Aura Lounge offers one select 501(c)(3) nonprofit a discounted rental rate. Contact us for more information.

All rentals include up to 6 consecutive hours of venue access on the day of your event. This includes setup and a minimum 90-minute teardown period. Need more time? Additional hours may be added at $1,500/hour, based on availability.

Aura Lounge offers on-site parking and covered mezzanine access, along with a nearby overflow lot. Street parking is also available. For elevated experiences, we welcome valet, shuttle, or rideshare coordination through your event planner or our preferred partners.

Yes. We’re happy to place a non-binding courtesy hold on your desired date while you finalize your plans. Please note that all holds are time-limited and may be challenged by other interested parties.

A signed contract and initial deposit are required to secure your event date. Dates are not guaranteed until both are received. If a date has multiple holds, we’ll notify you of the order and challenge process.

• 60+ days prior: All payments except the deposit are refundable.
• 30–60 days prior: No refunds, including the deposit.
• Less than 30 days: Full payment is due.
• Exceptions apply in cases of natural disaster, government regulation, or other force majeure events. All cancellations must be submitted in writing.

Yes. We require all clients to provide a Certificate of Liability Insurance listing Aura Lounge and our parent company as additional insured for the event duration. The policy must be a minimum of $1,000,000 and submitted at least 14 days prior to the event. Your planner or insurance agent can assist.

To ensure a seamless experience, Aura Lounge strongly recommends a professional planner for all weddings, corporate functions, and full-scale productions. Need a referral? Our preferred partners list includes some of Nashville’s top-tier planners.

Yes. Aura Lounge has an open vendor policy to support your unique vision. However, all vendors must be licensed, insured, and approved by our team. We also provide a preferred vendor list for trusted professionals who know our space well.

Your caterer is responsible for clearing guest tables and removing trash from food prep areas. Our team will handle the rest, including final cleanup, so you can focus on the experience.

We encourage creativity, but for the safety and integrity of our space, the following are not permitted:

• Glitter and glow sticks
• Open flames (unless enclosed)
• Fireworks or sparklers
• Excessively loud or high-risk productions without prior approval

All layout diagrams, AV/electrical needs, rental drop-offs, and production details must be submitted at least 14 days before your event.